SHIPPING & RETURNS

Everything you need to know about receiving your E+S Candle Co. order.

SHIPPING

Orders are carefully packed and typically processed within 2–4 business days. Once your order ships, you’ll receive tracking information by email.

Shipping rates and available delivery options are calculated at checkout.

LOCAL PICKUP

Local pickup is available in Wake Forest, North Carolina. Select local pickup at checkout and we’ll notify you when your order is ready, along with pickup instructions.

RETURNS & EXCHANGES

Because our candles are handmade and consumable products, we’re unable to accept returns or exchanges on used candles.

Unused candles may be returned within 14 days of delivery. Customers are responsible for return shipping unless the item arrived damaged or an incorrect item was received.

DAMAGED OR INCORRECT ORDERS

If your candle arrives damaged or you receive the wrong item, please contact us as soon as possible. Include your order number and photos of the item and packaging so we can make it right.

NEED HELP?

Have a question about your order? We’re happy to help.

Contact Us