Refund policy

Returns & Refunds

We want you to be happy with your E+S Candle Co. purchase. Because our candles are handcrafted products, we are unable to accept returns or exchanges on candles that have been burned or used.

Damaged or Incorrect Orders

If your order arrives damaged or broken, or if you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can make it right.

Depending on the situation, we may offer a replacement or refund at no additional cost to you.

Unused Items

Unused and unopened items may be eligible for return within 14 days of delivery. To request a return, please contact us before sending any items back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Once an approved return has been received and inspected, a refund will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Fragrance Preferences

Fragrance is personal, and scent preferences vary from person to person. We cannot offer refunds or exchanges solely because a fragrance is not what you expected. We encourage you to review the fragrance description before purchasing.

Contact Us

Questions about a return, damaged order, or refund? Please contact E+S Candle Co. through the contact information provided on our website.